FAQ
Answers to all your questions about 39ok
Detailed answers to the questions you have about bonuses, deposits, live casino, and betting — all on one page.
It's natural to have many questions while using 39ok — what are the bonus terms, how much does a deposit take, how does the live casino work, what are the rules for BPL betting. On this page, we've answered the most frequently asked questions across five categories in plain language. If you can't find what you're looking for, speak to us directly on 24/7 live chat.
Frequently Asked Questions
Click a question to see the answer.
Support Questions
39ok currently has two support channels: live chat and email. You can connect instantly via live chat from any page on the site. To send an email, write to [email protected]. Both channels offer support in Bengali and English.
Yes, 39ok support is active 24 hours a day, 7 days a week. Whether it's the middle of the night or a holiday, send a message on live chat and you'll get a quick response. Emails are also monitored regularly.
Before reaching out to support, have your account username or registered mobile number ready, along with the approximate time the issue occurred, and if it's transaction-related, the transaction reference number. This makes it easier to identify and resolve the issue quickly.
The 39ok support team assists in both Bengali and English. Serving Bangladeshi players in their native language is our priority, so you'll get a comfortable response if you write in Bengali.
Bonus Terms & Conditions
Yes, if you no longer want the bonus after it has been activated, you can contact support and request to cancel it. Keep in mind that cancelling the bonus will also cancel any winnings earned from it. It's a good idea to understand the full details with support before cancelling.
At 39ok, wagering is calculated on the bonus amount only — not on the deposited amount. For the welcome bonus, the wagering requirement is 10x. Example: if you deposit ৳1,000 you receive a ৳1,200 bonus — you would need to wager ৳1,200 × 10 = ৳12,000 to withdraw winnings from that bonus.
No, bonuses have a limited validity period. If the wagering requirement is not completed within the specified time, the bonus and any winnings earned from it will be removed. The expiry details for each bonus are stated in the bonus terms and conditions; read them carefully before claiming.
Slots games generally contribute the most toward completing the wagering requirement. Live casino and sports betting may contribute partially or may be excluded depending on the terms. Check the bonus terms and conditions or contact the support team for the contribution rate of specific game categories.
No, the welcome bonus is available only once per player — on the first deposit. Attempting to claim the bonus by creating multiple accounts for the same person may result in account suspension. More promotional offers are available in the future; you can view them on the promotions page after logging in.
Deposits
39ok currently supports bKash, Nagad, Rocket, and Upay — four mobile payment methods for deposits. These are the most popular digital wallets in Bangladesh, so transactions can be completed easily from anywhere.
The minimum deposit amount across all payment methods is ৳200. Whether you use bKash, Nagad, Rocket, or Upay, depositing ৳200 or more will add balance to your account.
Log in and go to the deposit page, then select Nagad. Enter the amount and send the payment to the Nagad number shown. Once the payment is complete, enter the transaction ID in the confirmation form — your account balance will be updated shortly after.
First, wait a little while — minor delays can sometimes occur due to network issues. If the balance still hasn't appeared after waiting, contact live chat with your transaction reference number and a screenshot of the payment. The support team will verify and resolve it quickly.
39ok does not charge any fee on deposits. However, if your mobile wallet (such as bKash or Nagad) applies a fee for processing the transaction, that is governed directly by the wallet provider's own policy and is not within 39ok's control.
Live Casino
In a live dealer game, a real dealer streams live video from a studio or casino. You see the table on your screen, place your bets, and the dealer deals cards or spins the wheel — everything feels authentic, but played from home over the internet.
Betting limits vary by table. There are low-limit tables for players with smaller budgets and premium tables for higher budgets. The minimum and maximum limits for each table are displayed next to it in the game lobby; you can choose whichever suits you.
A roulette wheel has numbered slots from 0 to 36. After players place their bets, the dealer releases a small ball — the number or color where the ball lands determines the outcome. Betting on a specific number pays out more, while betting on red or black pays less but has a higher chance of winning.
In baccarat, you bet on which side — Player or Banker — will score a total closest to 9. 10s, Jacks, Queens, and Kings count as zero. Baccarat is very popular with new players because of its simple rules and fast pace.
BPL & International Matches
Yes, 39ok offers betting on BPL, the T20 World Cup, IPL, and other international cricket tournaments. You can place bets on various markets such as match winner, toss, and top run scorer. For example, you can bet on who will win a Bangladesh vs India match.
An accumulator — or "acca" — combines multiple selections into a single bet. If all selections are correct, the odds of each are multiplied together for a larger payout. However, if any one selection is wrong, the entire bet is lost. Higher risk, higher reward — that's the nature of an accumulator.
If a match is declared No Result or cancelled, the related bet is generally considered void and the full stake is returned. In the case of an accumulator, the cancelled selection is removed and the remaining selections are used to settle the bet. See the betting rules for specific conditions.
Decimal odds are straightforward. Your stake × odds = total return (including your stake). Example: odds of 2.50 and you bet ৳100 — if you win, you receive ৳100 × 2.50 = ৳250 (meaning ৳150 profit). The higher the odds, the lower the chance of winning but the larger the payout.
Yes, in addition to cricket, 39ok also offers betting on football (FIFA, various leagues) and other sports. Visit the sports section to see which events are currently available for betting.
Have more questions? We're always here.
If you didn't find your answer in the FAQ above, no worries — the 39ok support team is by your side 24/7. Reach out in Bengali or English, whichever you're comfortable with.
Live Chat — 24/7
For ages 21 and above only. Play responsibly.